How does it work?
- When a user hits reply in Gmail, Google scans the recipient list, including addresses in CC and BCC. If a recipient is both external to the user’s organization and not present in their Contacts, we will display the warning.
- We treat secondary domains and domain aliases like primary domains, so your users will not be warned when emailing users at your subdomains.
- If the recipient is intended, the user can dismiss the warning and proceed with the response. We won’t show the warning again for that recipient.
- Unintended external reply warning is controlled from the Admin console control in the Advanced Gmail settings and is launching default off. It can be toggled on or off by organizational unit or for your entire domain.
Launching to both Rapid and Scheduled release.
Full rollout (1-3 days for feature visibility)
All end users
Change management suggested. The Help Center article below outlines the expected behavior, and can be used to help effectively communicate these changes to users.
Help Center: Unintended external reply warnings
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